Contact us

Expert advice at your fingertips

Our Customer Care team are on hand 24/7 to answer any queries you might have as well as book appointments with our dedicated designers.

Our team was handpicked for their understanding of materials, processes, and passion for fashion. Whether you are browsing our site or visiting our store, we are always willing to share our deep knowledge and understanding of our makers and their craft.

The most commonly asked questions are covered in our FAQs. If you have any specific questions, please do not hesitate to contact us by completing this form or calling our customer services team at (833) 585-2436.

Customer service

7/24 Live Support

T: (833) 585-2436
E: [email protected]

McLean Showroom

Bienal Cabinets – Mclean

6257 Old Dominion Dr McLean, VA 22101

How can I book a home survey?
Simply, schedule your appointment(in-home or virtual) and we will contact you back in 24hrs to arrange a convenient time and day to visit you at home and check your kitchen measurements. Book a free consultation now.

How do I change or cancel my Design Consultation?
If you’ve booked an In-Home or Virtual Design Consultation, please check your email details and find the cancel link and the form will direct you. You can also call or email us. 

When will I receive a link to my Virtual Design Consultation?
As soon as you complete the form you will get your email with the Zoom link prior to your appointment. If you haven’t received this, please call or email us. 

Do I need to book an appointment to view displays in-store?
You don’t need to book any kind of appointment to view our displays in-store. Feel free to come and visit us anytime! Our friendly designers will be more than happy to have a chat with you.

How do I measure my kitchen? 
You can view an instructional video and get tips on measuring your kitchen space here.

How can I submit my kitchen measurements? 
If you haven’t yet booked a Design Consultation with us, you can do so here and submit your measurements when prompted on the booking form 

If you’ve already booked or attended a Design Consultation with us and you’d like to pass your kitchen measurements onto your designer, you can either call or email them to do so.

Is it possible to buy a kitchen island on its own?  Yes, we can create a 3D design and quote for your kitchen island if you book a Design Consultation here. Alternatively, you can contact your local store to make arrangements for this.  
Free design consultation

Free kitchen design service

Visit our authorized stores and see our samples to get information by meeting face to face with our authorized sales representative.

Make an appointment for a virtual meeting and design together with our designers online.

After the process you will be able to get 3D visuals, detailed drawings and a quote.

Save, view and confirm your design and quote online in your CRM account.