Frequently Asked Questions
Getting Started
Why should I buy from Bienal Cabinets?
At Bienal Cabinets we make sure to give our customers the perfect storage space solutions, with the best of quality in mind and a vast variety of finishes and accessories to choose from. By providing a custom designed cabinet service we will make your vision come to life. With more than half a century of experience in the construction and furniture industry, we cater to the needs of our customers and work with experienced suppliers, architects, engineers and production experts in our state-of-the-art manufacturing facility.
How can I get started?
All you need to do is book a Free Consultation with us and we will take care of everything from there. You can request for a Virtual Design Consultation where one of our professional designers will connect with you online at the date and time available for you to select. If you live in the Florida or Virginia, you can also request for an In-Home Design Consultation and meet with our experts in person.
Could you briefly explain the entire process and how long it would take?
Phase 1 – Consultation: First, we would need to get in touch to understand your cabinet request via consultation. A typical Virtual Consultation can take between 30-60 minutes, and an In-Home Consultation can go up to 90 minutes. This all depends on not only your decision making process but also on the number of rooms, the complexity of the project, and the size of your space. To have a better understanding of what we offer, you can download our catalog.
Phase 2 – Design: After your consultation, within 2-3 business days you will receive your project design with 3D image renderings and your quote. If the project is large and/or complex, this response period could take longer. You can speak with the designer about any changes you would like to make to your design, but please note that the response period for revisions can vary.
Phase 3 – Ordering and Final Survey: Once you finalize the designs with our designer and give confirmation to move forward, you will need to make an initial payment to process the order. Once the payment is issued, our experts will visit you on an agreed date and time to take accurate measurements and will share this information with the design team.
Phase 4 – Production, Delivery and Installation: Your designs will then be forwarded to the production area and will be tracked by control specialists in the factory from start till finish for structural, functional and quality aspects. The lead time (from the start of production till delivery) can take between 10-12 weeks, and your cabinets will be delivered to your designated address on an agreed date and time and our installation team will assemble your new cabinets, handling and treating your home as their own. The installation could take at least 2-3 days, but can vary according to the complexity of the project.
General Questions
Do you have a showroom I could visit?
Click here to find a showroom near you!
Are your cabinets budget friendly?
Our designers will work with you to create a design that fits your needs while staying in your budget. The pricing does vary depending on the size of the project, the finishes chosen, the accessories included and the overall design itself, although we can make the claim that we offer the most affordable custom cabinets when compared with the market. Our aim has always been to give reasonable prices without compromising the quality of the products.
What is included in the pricing?
Our design service, production, shipment, delivery and installation.
Can I change my design even after I confirmed the order?
You can make changes to parts that are not fundamental to the overall design. Although please note that this affects both your quote and the lead time. You cannot however make any changes once the entire cabinet is produced, packaged and ready for shipment.
I have a design from another company, are you able to quote it?
Yes, we offer a Price Match Guarantee. Please click here to be directed to view the details.
Is Bienal licensed, insured and bonded?
Yes, Bienal Cabinets is licensed and complies with the all requirements of the state it is located in.
Are Kitchen Cabinets and Vanity Cabinets the only storage solutions you specialize in?
Of course not, we do so much more! We can design and build any space in your home. A list of other spaces we specialize in are walk-in closets, reach-in closets, home offices, laundry rooms, garage systems, kids’ closets, entertainment center, wine bars, mudrooms, kitchen pantries, and wall beds. To see more please click here.
Can I place a Rush Order?
Yes of course! With an extra fee you will be able to receive your orders earlier.
Parts & Accessories
Where are the cabinets made?
All of our cabinets are manufactured in Turkey and the US. Our main factory with a production and storage capacity of 400.000 square feet is located in the city of Antalya. Once your cabinets are carefully loaded and shipped, the duration from Turkey to the US port in Savannah, GA is only 4 weeks. This period is included in the total lead time and all costs and paperwork are handled by us.
What materials do you use?
Medium Density Fiberboard (MDF) is an engineered wood made by breaking down hardwood or softwood residuals into fine particles and fusing them together with wax and a resin binder under high pressure and heat. Since it is made from residuals, no extra trees are cut down making it an environmental-friendly material.
Plywood is manufactured from thin layers of wood veneer. They are glued together with their wood grains rotated by 90 degrees to one another making it a strong material. It is even used in construction when pouring concrete to make slabs, beams and columns.
All materials mentioned above are purchased from suppliers who are in compliance with safety regulations and can provide quality certificates if requested. They are all durable materials used in the furniture industry for both homes and hotel projects.
What systems do you use?
Our systems mount to the wall (except for units with Backers) to ensure that it is safely installed. Some units are Wall-Hung and some are Floor-Based. Our design consultant will walk through these options with you when designing your system.
Do you provide lighting for the cabinets?
Yes! Lighting really improves the look and functionality of a space. We offer puck lights and LED strip lights.
Can I purchase my own lighting and/or accessories?
Yes, you can purchase your own lighting and/or accessories separately. Please let the designer know of your decision. In the case of ordering your own handles, please share the model with us to make sure the holes are drilled in the correct places.
What is the maximum height for a cabinet?
Our maximum standard is 108”, but if your space requires something higher, we are able to stack the units on top of the bottom units to make it work.
What is the maximum length for shelves?
Our maximum standard is 36”. Anything above this standard is not advised to be made due to weight bearing and long-term usability issues.
What is the minimum depth of a cabinet?
For the Wall Cabinets our suggested standard is 12”, for the Base Cabinets our suggested standard is 24”. Because these are custom made we can do any size requested as long as it is feasible in production.
What is the maximum width for doors?
Our maximum standard is 24” for a Single Door. Anything above this standard is not advised to be made due to weight bearing and long-term usability issues, and would need to be switched to a Double Door.
What is the maximum width for drawers?
Our maximum standard is 36”. Anything above this standard is not advised to be made due to weight bearing and long-term usability issues.
What does Soft-Close mean?
This is a mechanism that is a part of the glides that we use. It allows for the drawers or shelves with glides to not slam shut. With just a soft push, they automatically close.
What does Push-to-Open mean?
This is a mechanism (also known as Tip-On) used in door fronts that do not have handles, and can be opened by gently pushing on the surface. We also use a “Servo Drive” mechanism, that is connected electrically throughout the whole section where your cabinet doors and drawers can open and close with just a simple tap.
What does Undermount-Slide mean?
Undermount Slides (also known as Glides) are the hardware mounted to the bottom side of a drawer. They offer more support than side mount drawer slides. Customers usually prefer undermount slides since the metal slide components are not visible like they are with side mount slides.
What does TandemBox mean?
The metal drawer box system offers a wide range of applications from standard solutions to special applications and different design possibilities. Although the base of the drawer is MDF, the front side can also be presented as metal or normal MDF fronts, depending on the place where it is used (interior drawers or normal drawers). Stabilization and ergonomics are met with the use of bordures in high drawers.
Delivery & Installation
Can I install the cabinets myself?
We do not recommend this. You will need professional installers to install the cabinets to avoid any harm to both the product and yourself. Our cabinets are custom designed and are RTA (Ready-to-Assemble), meaning that it requires both experience and attention when installing the parts together and mounting onto your walls.
How long does the installation take?
For our cabinet boxes/cases we use Plywood or Melamine Faced MDF (which stands for Medium Density Fiberboard). If you choose Plywood, then by our standards the drawer boxes are made from Solidwood. If you choose Melamine Faced MDF, then by our standards the drawer boxes are made from Melamine Faced MDF as well. Since our cabinets are custom made, when you choose Plywood, you can also choose to have your drawer boxes made from Melamine Faced MDF.
For our cabinet doors we have many finish selections such as Melamine Faced MDF, High Gloss, Soft Material, Lacquered Paint and Veneer. Please click here to see all our door styles and their applicable finishes.
How much does delivery and installation cost?
The delivery and installation costs are included in your pricing.
Can I use my own delivery service and/or installers?
Yes, and they would be provided with drawings and labels on the packages to indicate which part goes where. In this case notify us beforehand. Please note that using your own delivery and/or installation team will not result in a discount of your pricing and even though your products have a Limited Lifetime Warranty against manufacturing defects, any damages made to the products by your delivery and/or installing team that needs replacing can only be made for a fee.
What do I need to do to prepare my space for installation?
All original systems will need to be removed from the space where your new system will be installed. However, for a small fee, Bienal Cabinets also offers this service and will gladly do it for you.
Do I need to remove my tiles before installation?
You do not need to remove your tiles before installation. The Bienal designer will take these into consideration when designing your space for you.
How can I care for my cabinet storage system?
See our Maintenance and Care Manual.
Returns & Warranty
What is your return policy?
Unfortunately, we do not offer returns since our products are uniquely made for you. However, if in any way you are unsatisfied with what you received, you can contact us, and we will be happy to help you out.
Do your products come with a warranty?
Yes, our products come with a Limited Lifetime Warranty for first users. The warranty for the accessories used in your cabinets concern the provider. Please click here for more details.
